Refund Policy

1. Refund Eligibility

At Editute, we want you to be completely satisfied with our platform. We offer a full refund within 14 days of your initial purchase if you find that our service does not meet your expectations.

Our refund policy covers:

• All subscription tiers (Basic, Pro, Premium)
• Initial purchases made through Paddle payment gateway
• Both monthly and annual subscription plans

2. How to Request a Refund

To request a refund, please email our support team at support@editute.com with the following information:

• Your account email address
• Transaction ID (found in your Paddle receipt email)
• Subject line: "Refund Request"
• A brief explanation of why you are requesting a refund (optional, but helps us improve our service)

Our support team will respond to your request within 24 hours to confirm receipt and process your refund.

3. Processing Time

Once your refund request is approved, here's what you can expect:

• 1 business day: Refund request is reviewed and approved
• 3-5 business days: Refund is processed by Paddle and initiated to your payment method
• 5-10 business days: Funds appear in your account (timing depends on your bank or card issuer)

The funds will be returned to your original payment method. You will receive an email confirmation once the refund has been processed.

4. Plan Renewals and Cancellations

Please note that our 14-day refund policy applies to the initial purchase of a subscription. Automatic renewals follow a different policy:

• Within 24 hours of renewal: Full refund available if requested promptly
• After 24 hours: No refund, but you can cancel to prevent future charges

You can cancel your subscription at any time from your account settings. Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• No further charges will be made
• You can always reactivate your subscription later

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals requested after 24 hours from the renewal date
• Partial month refunds (subscriptions are not prorated)
• Free trials (as no payment is charged)
• Gift subscriptions purchased for other users

6. Abuse of Policy

We reserve the right to refuse refunds to users who show a pattern of abusing our refund policy (e.g., subscribing and requesting a refund multiple times). We monitor for such patterns to ensure fairness to all our users.

Accounts found to be abusing the refund policy may be subject to:

• Denial of future refund requests
• Account suspension or termination
• Restriction from creating new accounts

7. Payment Issues and Disputes

If you experience any payment issues, billing errors, or unauthorized charges, please contact us immediately at support@editute.com. We will investigate and resolve any legitimate billing discrepancies promptly.

Before initiating a chargeback with your bank or credit card company, please contact us first. Chargebacks may result in automatic account suspension and can often be resolved more quickly through direct communication.

8. Questions About Refunds

If you have any questions about our refund policy or need assistance with a refund request, please contact:

• Email: support@editute.com
• Subject: "Refund Inquiry" or "Refund Request"

This Refund Policy is part of our commitment to customer satisfaction and transparency. For billing and subscription terms, please see our Terms of Service.